Volunteer Toolbox, 2nd Edition

e-book/PDF Document - February 2012
by NaCo and NAVPLG
A Publication of the Research Division of NACo’s County Services Department
Revised by Sarah Sunderman, Research Associate in collaboration with The National Association of Volunteer Programs in Local Government (NAVPLG)


Free to all members of the public
More resources can be found in the Members Area.

Brief Description

This update of NACo's Volunteer Toolbox provides information about establishing a governmental volunteer program, volunteer liability/legal issues, managing a volunteer program and volunteer roles as well as provides resources to city and county governments.

This book will help you:
  • Establish a Volunteer Program
  • Understand Volunteer Liability/Legal Issues
  • Manage a Volunteer Program
  • Understand Volunteer Roles

Introduction to the Volunteer Toolbox

The National Association of Counties (NACo), along with its affiliate, The National Association of Volunteer
Programs in Local Government (NAVPLG) promotes volunteerism in local government and assists cities and counties in
their efforts to organize and expand volunteer programs. Working in almost every area of government
operations, volunteers enable local governments to provide more services to residents.

With the current national economic outlook, the call for volunteers has recently taken on a new sense of
urgency. The use of volunteers provides an opportunity for local government leaders to address local needs
by engaging citizens through action and collaboration. By getting citizens involved, leaders can build more
innovative, cost-effective volunteer programs.

Today, many jurisdictions in the United States operate volunteer programs that residents depend on. Committed
and talented volunteers have joined with dedicated public staff to forge ongoing partnerships in virtually
every public endeavor all across the United States. Cities and counties throughout the United States have built strong
programs that have enhanced operations through cooperation between citizens and paid employees.
These partnerships are even more critical today, as government leaders seek cost-effective strategies to meet rising
service demands.

This revised edition of The Volunteer Toolbox is part of NACo’s effort to provide local governments with information
and resources to establish and expand volunteer programs. More than a practical guide, The Volunteer
Toolbox is a recipe for creating energized and healthy communities that build on the strength of volunteer
service. Given the opportunity, citizens will heed your call to public service, and your community will benefit
immeasurably from their volunteerism.

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